Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas by Don Tapping
Buy 2, get 1 free. Applied automatically at checkout.
Before you buy
-
Check your email at checkoutYour download link is sent to the address you enter, so make sure it's typed correctly.
-
This is a digital PDFNothing is shipped. The download link arrives by email right after payment.
-
30-day money-back guaranteeIf the file doesn't work, we'll replace it or refund you.
Send us a photo of the cover in live chat and we'll look for it. We usually reply within 10 minutes.
About this book
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Book details
- Format
- PDF, instant download
- Language
- English
Why buy here
The PDF is delivered as soon as your payment clears, day or night.
The full edition, every chapter, no missing pages.
Questions about your order? Message us in live chat any time.
Encrypted checkout with all major cards and wallets.