FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

  1. WHAT TYPES OF BOOKS DO YOU SELL?

We offer both new and gently used books, including bestsellers, classics, and unique finds. Each used book is carefully inspected and accurately described before sale.

  1. WHERE DO YOU SHIP?

We ship within the United States. Please contact us before placing an international order. International customers are responsible for customs duties and taxes.

  1. HOW MUCH IS SHIPPING?

Standard shipping is free on all U.S. orders. No minimum purchase required.

  1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

  • Processing time: 1–2 business days (Monday–Friday)
  • Transit time: 4–5 business days

Delivery times begin once your order has shipped and are estimates provided by carriers.

  1. CAN I PICK UP MY ORDER IN-STORE?

Yes. Local customers may choose in-store pickup at:

29901 Ladyface Ct  Agoura Hills  CA 91301  United States

Orders are typically ready within 1–2 business days. You will be notified when your order is ready for pickup.

  1. WHAT IS YOUR RETURN POLICY?

We accept eligible returns within 30 days of delivery for both new and used books.

• Items must be returned in the same condition received.
• Customers are responsible for return shipping costs unless the return is due to our error (wrong item or damaged on arrival).
• Refunds are processed within 10 business days after we receive and inspect the return.

Please see our full Return & Refund Policy for complete details.

  1. CAN I EXCHANGE A BOOK?

We don't accept exchanges.

  1. HOW CAN I CONTACT YOU?

Email: support@agourabookcellar.com

Phone: +1 (818) 889-2278

Customer Support Hours: Monday – Sunday: 9:00 AM–6:00 PM (GMT-06:00) Central Standard Time (Mexico City).

We respond to emails within 24 business hours.

  1. DO YOU SELL INTERNATIONALLY?

We primarily ship within the United States. International orders may be accepted upon request. Please contact us before ordering.

  1. IS IT SAFE TO SHOP ON YOUR WEBSITE?

Yes. All payments are processed securely through Shopify’s encrypted checkout system. We do not store full credit card information on our servers.