Performance Drivers in the Australian Banking and Financial Industry

Talent management is a way banks acquire competitive advantage. Practices such as personality profiling with effective knowledge-based productivity and the application of high-performance work systems help to set a company apart from its competition and maintain this competitive advantage. This book provides an in-depth look at the relationship between personality types and individual-level performance in knowledge-based environments, through cases in Australia’s banking and finance sector. This book also examines how high-performance workplace systems influence individual performance in relation to productivity through a multi-level analysis of micro- and meso-level factors. The findings in this book have relevant implications not only for the Australian system but also for other banking and financial service contexts outside of Australia.

About the Author

Ami-Lee Kelly is a Senior Manager working in the Australian banking and finance industry.

Ashish Malik is an Associate Professor at the Newcastle Business School, University of Newcastle, Australia.

Philip J. Rosenberger III is a Lecturer at the Newcastle Business School, University of Newcastle, Australia.