Delivering Police Services Effectively

This book addresses the various strategies that are available to police management, such as consolidation, regionalization, and amalgamation of police agencies; new public management (NPM); enhanced performance management; civilianization; and organizational restructuring. It fills the gap in the research as to how police agencies have reacted to the environmental and fiscal changes since the 1980s. The book examines the strategies employed and the effect on police and their delivery of service.

About the Author

Dr. Garth den Heyer is a qualitative researcher whose interests include police organizational reform and performance, and police service delivery effectiveness. He is currently the principal investigator on a U.S. Office of Community Oriented Policing Services’ (COPS) funded research project. This project is a national and international comparative assessment of cost-reducing strategies adopted by police agencies to maintain effective and efficient delivery of services. He recently completed an international study that evaluated the role of civilian police in peacekeeping as well as a project with the Scottish Policing Institute of Research on evaluating the first year of the merging of the eight Scottish Police Forces to form the new national Police Scotland.