Credit Management

First Published in 2016. Credit Management provides a comprehensive, down-to-earth guide to every aspect of managing credit. The key message throughout is that cash flow and profits can be much improved by proper planning, motivation and control, without in the least jeopardising sales or alienating customers. All of the key credit control issues are covered including guidance on credit policy and management of the credit function; credit terms; risk assessment, management and modelling; debt collection; credit insurance; export credit; consumer credit; the commercial credit law; and credit services. For over thirty-five years, subsequent editions of this book have provided the best single-volume guide for anyone responsible for managing credit, risk and customers. Previously published as Credit Management Handbook, the new edition, with a new editor has been revised to reflect changes in practice and technology and is the set text for the Institute of Credit Management (ICM) examinations.

About the Author

Glen Bullivant (FICM) was a successful credit manager in industry from 1975 to the establishment of his own consultancy in 1993. He has held many honorary positions at the Institute of Credit Management, including Treasurer, Vice-President, Vice-Chairman and Chairman. Glen is active on the conference circuit and writes extensively on the topic. He was heavily involved in the development of the previous edition of the book (then Credit Management Handbook).