Benchmarks in Hospitality and Tourism
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About this book
How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and desti
About the Author
Sungsoo Pyo
| Author | Sungsoo Pyo |
| ISBN-13 | 9781136799051 |
| Publisher | Taylor & Francis |
| Publication Date | 09/19/2002 |
| Page Count | 172 pages |
Book details
- Format
- PDF, instant download
- Language
- English
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